Introduction
Newman’s Auto Body & Repair (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request an estimate, schedule an appointment, communicate with us, or otherwise interact with our online services.
This policy applies to information collected directly from you, automatically through your use of our website, and through certain third-party tools and service providers that help us operate our business and website.
Information We Collect
A. Information You Provide Directly
When you fill out a form, request an estimate, schedule an appointment, call us, text us, email us, or otherwise contact us, we may collect:
- Name
- Phone number
- Email address
- Vehicle year, make, and model
- Repair-related comments or notes
- Appointment or estimate request details
- Any photos, documents, or other information you voluntarily submit
- Preferred contact method, if provided
When you provide your mobile phone number and/or email address, you may also be consenting to receive service-related communications from us, including SMS/text messages and emails regarding your estimate, appointment, repair status, or related customer service communications.
B. Information Collected Automatically
When you visit our website, we or service providers acting on our behalf may automatically collect certain technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referral source
- Pages viewed
- Time spent on pages
- Click behavior and interactions on the site
- General location data inferred from IP address
- Cookies and similar tracking data
C. Information from Third Parties
We may receive information from third-party tools or partners used to support website functionality, scheduling, estimate requests, analytics, advertising, maps, customer communication, messaging tools, or other services related to our business operations.
How We Use Information
We may use personal information and other data to:
- Respond to your questions and requests
- Contact you about estimates, appointments, repairs, or customer service matters
- Schedule and manage appointments
- Review estimate inquiries and vehicle information
- Send appointment confirmations, reminders, rescheduling notices, and repair updates
- Communicate with you by phone, SMS/text message, email, or other communication channels you have provided
- Improve website functionality, user experience, and service content
- Monitor website performance and traffic patterns
- Maintain internal records
- Support customer communication and customer service
- Comply with legal obligations
- Protect our rights, website, systems, and users
- Deliver advertising or remarketing, where such tools are enabled and permitted by law
We may also use your information for marketing communications, where permitted by law, and you may opt out of such communications as described below.
Text Messaging and Communications
When you provide your mobile phone number through our website, in person, or over the phone, you may consent to receive SMS/text messages from Newman’s Auto Body & Repair in connection with:
- Estimates and repair updates
- Appointment reminders and confirmations
- Follow-up communications regarding your service experience
- Responses to your inquiries and customer service communications
Message frequency may vary depending on your service status, appointment activity, and your interactions with us.
Message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS/text messages at any time by replying STOP to any message you receive from us. You may reply HELP for more information or contact us using the contact details listed at the end of this Privacy Policy.
Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Newman’s Auto Body & Repair.
Mobile opt-in information, SMS consent, and related personal data will not be shared with third parties or affiliates for marketing or promotional purposes.
How We Share Information
We do not sell your personal information.
We may share information in limited circumstances with:
- Website hosting, analytics, form, scheduling, CRM, or customer communication vendors
- Estimating, software, and service-process support vendors
- Call, SMS/text, email, chat, or messaging service providers who help us communicate with customers
- Law enforcement, regulators, courts, or other authorities when required by law
- A buyer, successor, or other party in connection with a merger, financing, acquisition, restructuring, or sale of assets
These third parties may be permitted to use your information only as necessary to provide services on our behalf and are expected to protect the confidentiality and security of that information.
Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, understand traffic and usage patterns, remember preferences, improve content, and, where applicable, support advertising performance.
Cookies may be set by Newman’s Auto Body & Repair or by third-party service providers that support functions such as analytics, embedded maps or external tools, scheduling or estimate tools, advertising and campaign measurement, and social media integrations.
You can control cookies through your browser settings and, where applicable, through any cookie banner or consent tool made available on the site.
Google Analytics and Advertising Tools
We may use Google Analytics or similar tools to understand how users interact with our website, including which pages are visited, how long visitors remain on the site, what devices they use, and how users arrived at the site.
We may also use Google Ads or similar advertising tools, including remarketing or conversion tracking, if enabled. These tools may use cookies or similar technologies to measure campaign effectiveness, improve ad relevance, and understand user interactions after visiting the site.
If these tools are enabled, data collection and use may also be subject to Google’s own policies and settings. Users can manage certain advertising preferences through their browser settings, Google ad settings, and any on-site cookie controls where available.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, support customer service, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Choices
Depending on your location and applicable law, you may have the ability to:
- Choose not to submit information through website forms
- Request access to personal information you have provided
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Object to or limit certain processing in some circumstances
- Opt out of marketing communications, if such communications are used
- Opt out of SMS/text messages at any time by replying STOP
- Manage cookies through browser settings or on-site consent tools
To exercise any of these rights, contact us using the information below.
State Privacy Rights
Residents of certain states, including California and other states with applicable privacy laws, may have additional privacy rights, subject to identity verification and legal exceptions. These rights may include the right to know, access, correct, delete, or limit certain uses of personal information.
Newman’s Auto Body & Repair will respond to qualifying requests in accordance with applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. You should review their policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised Effective Date. Your continued use of the website after changes are posted is subject to the updated policy.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact:
Newman’s Auto Body & Repair
611 S Fir St
Olathe, KS 66061
Additional Location:
1551 S Hamilton Cir
Olathe, KS 66061
